Regarding the continuation of the [Monthly Membership Fee Bundle Payment Course]
Q
Can you check if automatic renewal has been stopped?
Please log in to the site and check MY PAGE.
If automatic renewal is disabled, it will display "[Automatic renewal: Do not renew]".
Also, if the "Check/Change/Stop Card Information" button is not displayed on your My Page, automatic renewal has been stopped.
* The following environments are not guaranteed to work.
・Yahoo! JAPAN app
Google app
Galaxy Browser (Samsung Internet Browser)
- Browsing websites via various social media apps such as X (formerly Twitter), Instagram, and LINE.
If automatic renewal is disabled, it will display "[Automatic renewal: Do not renew]".
Also, if the "Check/Change/Stop Card Information" button is not displayed on your My Page, automatic renewal has been stopped.
* The following environments are not guaranteed to work.
・Yahoo! JAPAN app
Google app
Galaxy Browser (Samsung Internet Browser)
- Browsing websites via various social media apps such as X (formerly Twitter), Instagram, and LINE.
Other questions regarding the "Monthly Membership Fee Bundle Payment Course"
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Q.
Please tell me how to renew my subscription.
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Q.
Can you confirm if the renewal process has been completed?
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Q.
Can I renew my membership even after the expiration date has passed?
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Q.
Can I change my payment method for recurring subscriptions?
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Q.
What does "automatic renewal" mean?
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Q.
Can I stop the automatic renewal?
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Q.
I stopped the automatic renewal once, but can I restart it?
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Q.
Can I change the automatic renewal setting from "do not renew" to "renew"?
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Q.
Please tell me why my subscription was canceled even though it was supposed to automatically renew.
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Q.
I received an email from my credit card company notifying me of the membership fee deduction before my membership expired.
If the above examples do not resolve your issue, please contact us using the information below.